Skip to main content
Lumin Support Help Center home page
  • Español
  • Sign in
  1. Lumin Support
  2. Lumin Support

Lumin Support

Orders & Account

  • Update or change my order
  • Update my account or subscription
  • Change or delay my renewal date
  • Cancel my order
  • Cancel my subscription
  • GDPR, CCPA, or data deletion request
See all 8 articles

Free Trial

  • About our free trial
  • Trial-size and full-size products
  • How can I make the most of my free trial products?
  • Free trial terms
  • How many free trials can I try?
  • Free trial refund
See all 8 articles

Product - General Information

  • Lumin products at Walmart
  • Safe and natural ingredients
  • Vegan and cruelty-free product
  • Gluten-free products
  • Soy and tree nut free products
  • Microbead-free Exfoliating Rub
See all 22 articles

Product - Usage

  • How to use my products?
  • Skincare tips for best results
  • When will my skin improve?
  • Nighttime products
  • Shaving skincare tips
  • When to use Charcoal Cleanser?
See all 12 articles

Purchasing & Shipping

  • Payment options
  • International shipping
  • How long will it take for my order to reach me?
  • Why hasn’t my order shipped yet?
  • Potential taxes and customs fees
  • Authorized resellers

Promotions & Discounts

  • Lifetime discount with Heroes program
  • Applying discount or promo codes
  • Applying store credit
  • Can I combine my discount or promo codes?
  • Referral programs and business partnerships
  • Wholesale

Refund Policy

  • Return & Refund Policy
  • Request a refund
  • Warehouse Addresses
  • When will I get my refund?
  • 30-Day Satisfaction Guarantee