We have extended our return period from 30 to 60 days to accommodate potential shipping delays caused by COVID-19. To receive a full refund, please return your unopened order to one of our warehouses of your choosing. Please note, your proof of return must include either an active return tracking number or a photo of your package clearly labeled with a return destination and postage.
For more information regarding our return policy, please check out our Return & Refund Policy page. You can also reach out via the chat widget at the bottom of our FAQ page and choose "Refund & Return" in the selection menu so you can receive additional information on our Return & Refund Policy.
| Region/Country | Warehouse addresses that accept returns |
|
US, Canada, Latin America, & Japan
|
Lumin Skin 716 Monterey Pass Road Monterey Park, CA 91754, USA |
|
Europe, United Kingdom, Middle East, & Africa |
Lumin Skin Hoevenseweg 41 4877 LA Etten-Leur, Netherlands |
|
Southeast Asia & Hong Kong |
Lumin Skin 8 Pandan Crescent #01-01 Singapore 128464 |
|
ANZ & the Pacific |
Lumin Skin C/- PO Box 138 Moorebank NSW 1875 Australia |
|
Mexico
|
Lumin Skin Av. Ingenieros Militares #70 Almacén 15 Argentina Poniente, Miguel Hidalgo Ciudad de México 11230 |